Terms and Conditions:

Please pay particular attention to the terms below which are in bold print.  They highlight common problems, and this is your chance to avoid undue distress by following our advice.

Our service is not an express service.  We aim to collect and to deliver within England and Wales within 21 days of payment having been received for the delivery.  Scotland and Ireland may take slightly longer.  Generally our service is well inside 21 days.  We will try our utmost to oblige if you have particular  time constraints.

The service is kerbside. It is not our job to carry goods through awkward passages or up flights of stairs.  We do not expect to be asked to assemble or dismantle items. You must tell us in advance if you are expecting delivery to go beyond your doorstep. There will usually only be one driver on our van.  He  will need assistance with delivery for larger items.   He is very helpful and obliging and will often assist beyond the kerbside, but he is not obliged to do so.  Our insurance does not cover any incident which may take place whilst the driver is providing additional help beyond our van.

Please inform the seller or buyer of our terms and conditions.  They are expected to provide help to get their item to or from the kerbside.

The seller is responsible for ensuring that their goods are adequately wrapped to survive a long distance van journey.  The seller should always wrap upholstered items and mattresses before collection.  We cannot accept any responsibility for items getting dirty, marked or scratched if the vendor has made no effort to protect them. Any GLASS must be well Packed, padded and protected.  Sellers must label each part of every item with the destination address.  The main piece must state the total number of pieces e.g. "wardrobe 1 part of 3".  Without labels our warehouse staff have no way of knowing how many parts your item has split into, or  where it is going.  We take no responsibility for the loss of unlabelled parts such as shelves, keys, cornices, mirrors etc.  An additional delivery charge will be made if an unlabelled item is not successfully delivered.

It is the responsibility of sellers and buyers to make each other aware of what is expected of the purchased item.  We do not check the condition of the goods we are collecting/delivering.  Many items are sold in need of restoration, and other items are sold as perfect. Our driver will not be aware of  the expected condition of an item.  We will transport your items with care, and if we are ever responsible for any damage in transit, then we will own up to it.

Insurance is compulsory.  The cost of insurance is 2% plus VAT of the total value.    The insurance commences when the item is loaded on our van, and finishes when it is unloaded from our van at its destination.  The insurance does not cover moving the item to or from the van at the collection or delivery point.  This remains the responsibility of the buyer and seller even if a member of our staff is assisting at the time.  The value of the item is deemed to be the price paid for the item.  Insurance covers:  Loss, theft and fire.  In the event of damage in transit, then the insurance will cover the cost of an adequate repair, and any resulting loss of value to the item is not covered.  Damage in transit is  only covered when items are adequately wrapped prior to collection. Mirrors, Marble and glass cannot be covered by insurance.  Many sellers do not wrap their items.  It is the responsibility of the buyer to ask the seller to wrap the item properly, and where necessary the buyer will have to pay extra to the seller to ensure this is done.  We cannot stress enough that unwrapped goods may well get damaged in transit, and that the couriers will not accept responsibility.  Unwrapped goods are transported at your own risk.   We will collect unwrapped goods, but only subject to the aforementioned terms

When your order is booked the seller will be provided with a date for collection and the buyer a date for your delivery.  Please let us know immediately if a date is not convenient or if you have time restraints.  We can often call on you outside working hours and sometimes Sundays (dependent on location).  We will email each party with an estimated  two hour  time slot prior to collection and again prior to delivery.  You may change the dates at a later time, but there will be a £20 plus VAT administration charge.   Bookings may be cancelled within 48 hours of booking without penalty charges.  Cancellation after 48 hours incurs a charge of £20 plus VAT.  Dates for collections and deliveries may be changed within 48 hours of booking for no charge, changes after 48 hours incur an admin charge of £20 plus VAT.  It may be the case that your other party (buyer or seller) may make a change beyond your control after the 48 hour period has expired.  Unfortunately, this also incurs a £20 plus VAT admin charge.  There will be a re-charge if a collection or delivery fails through the fault of the seller or buyer.  This will include failure to collect due to items being unpaid for.  The charge may be more than the original invoiced amount if considerable problems are encountered.  For example, if a buyer is not home to receive a large item we may not have room for pre-arranged subsequent collections.  This only applies when an appointment has been confirmed.   We do not turn up "on spec".  We try to be reasonable about any re-charges and they will depend on the nature of the problems caused by the failed appointment.

LONDON.  We only operate within the M25 area on Sundays.  Deliveries or Collections on weekdays within the M25 can be arranged, but at additional cost.  Please consult our office for details of the available dates and the additional costs before you book.

All details for both the delivery and the collection must be provided before an order is accepted.  We must have a name, address, postcode, email address and a phone numbers (including a landline).  Our task is made much more difficult without the full details and an administration charge of £20 plus VAT will apply if details are missing.