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OUR GUARANTEE |
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Abbey
Antiques
offer a full fouteen day money back guarantee.
Should your item be not as described, then we will refund the item
price, the shipping cost,
and the return shipping cost. The money back offer goes beyond this. You may just simply change you mind, and return the item anyway. In this case we will return the purchase price, but not shipping costs. We hope you will think this is more than fair. All monies are refunded as soon as returned goods are received. It is rare for our customers to exercise the money back option, but at least you know it is there if you need it. Our complaints department resembles the "Marie Celeste" and is completely without function for 99% of the time. However, if we do receive a complaint then it is all hands on deck to get the matter "sorted" to the customers full satisfaction. We
at
abbey take
extra care to fully describe our pieces, including any flaws. We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must contact us immediately. The 5 star insurance then comes into action. |
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